Power Virtual Agents is a chatbot that helps businesses improve customer service and reduce the workload on their customer support team. It uses artificial intelligence to understand and respond to customer inquiries and requests in a natural, human-like manner. Power Virtual Agents can handle a wide range of tasks, including answering frequently asked questions, assisting with account management, and providing product or service information. It is a versatile tool that can be customized to fit the needs of any business, making it a valuable asset for companies looking to streamline their customer support process.

Course Duration & Payment Details

Days: Saturday & Sunday
Timing: 07:30 to 10:00pm
Duration: 20 hours
Starting from: Saturday, 05 June 2021
Last date of registration: Monday, 31 May 2021

Actual Fee: 20,000/-
How to Pay: Online Payment
Bank: Habib Bank Limited
Title: Irfan
Account No: 0011557900292501 | PK02HABB0011557900292501

Training Highlights

Introduction and Pre-requisites

• The Basic
• Setting with Power Virtual Agent
• Create a free account

Build Your First Chatbot

• Create bots and work with the Power Virtual Agents interface
• Build chatbots for your organization
• Working with Power Virtual Agents user interface
• Use a system or sample topic
• Create a new topic and dialog
• Work with conversation nodes
• Edit a topic
• Create a topic from existing content

Create Topics from Existing Webpages

Improve your Chatbot using Entities, Variables, and Topic Redirects

• Nodes and the conversation path
• Ask a question
• Create a custom entity
• Configure the Authentication
• Add a conditional to your topic
• Delete branch logic
• Use an entity in your topic
• Turn topics on or off and go to a topic
• Restart the conversation
• Closing out the conversation
• End the conversation
• More on topics
• Test your bot

Publish and Monitor a Bot

• Bot Publishing: The Basics
• Publish your bot
• Publish into the demo website
• Publish into the Microsoft Teams
• View and share your bot
• Analyze bot usage and performance

Power Automate & Other Integrations

• Integrate with Prebuilt Power Automate Flows
• Create a new Power Automate Flows
• Power Automate & Other integrations (Authentications)
• Power Automateconnectors

Optimization

• Chatbot Topic design
• Best Practices for writing topic trigger phrases
• Chatbot conversation style
• Analytics, Monitoring, and Chatbot performance Improvement